Refund Policy

Our refund policy has been devised to define the situations under which SALEPOINTPOS will provide a refund, the procedure for claiming a refund and the responsibility of SALEPOINTPOS in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.

Coverage & Scope

  • Our refund policy covers the refunds by SALEPOINTPOS and/or a website owned and managed by SALEPOINTPOS a Point-Of-Sale Services Provider in Pakistan
  • This policy does not have any application for companies which are not owned or controlled by SALEPOINTPOS or for persons not employed or managed by SALEPOINTPOS. This includes any third-party service and / or product providers bound by contract and also, any third-party websites to which SALEPOINTPOS’s website link.

Filing a Complaint

  • At SALEPOINTPOS a Point-of-sale provider we try to provide end product to a client after complete demonstration of working prototype. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
  • Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at support@salepointpos.com for a final dialogue prior to requesting a refund.
  • Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Eligibility for refund

At SALEPOINTPOS a Point-Of-Sale service provider Pakistan every client is equally important to us and we make sure that we handle each client with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Point Of Sale System

Salepoint POS

  • Full refund will be issued as per the judgement of the service provider if you file a claim within 24hours of purchasing a General POS subscription and you are not satisfied with the quality or any major missing functionality which may cause trouble using point of sale system as described only full refund will be issued after concluding the dialogue 
  • Partial Refund: will be issued as per the judgement of the service provider if you file a claim within 24hours of purchasing a Enterprise subscription and you are not satisfied with the quality or any major missing functionality which may cause trouble using point of sale system as described only partial refund will be issued after concluding the dialogue 
  • No refund: no refund will be issued after 24 hours of purchasing Subscription of any(General / Enterprise) plan for salepointpos

Limitation of Liability

SALEPOINTPOS’s liability is bound by the time we mentioned above for refund. SALEPOINTPOS is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the subscription has been cancelled by the client within 24 hours of purchasing and such cancellation has been communicated to SALEPOINTPOS in writing.

Processing of Refunds

The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the subscription i.e.; refund by check or refund by online bank transfer.

And the full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project i.e.; refund by check or refund by online bank transfer.

Changes

SALEPOINTPOS may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of SALEPOINTPOS website after any such amendments automatically implies your acceptance of the same thereof.

Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly e–mail us at support@salepointpos.com.